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FAQ

Arrival & Departure

Check in time is at 14:00pm

Please do not arrive any earlier than this, as time is needed to thoroughly prepare your accommodation between visitors. If you are expecting to arrive later than your specified arrival time please let us know via email or phone us to let us know so alternative arrangements can be made.

Keys must be collected from our office (cottage 12).  Please bear in mind that our offices close at 5pm.

Please ensure that you leave your cottage by 10am on the day of departure to enable staff sufficient time to prepare it for the next guests.  Enquire about our endless Sunday's - to see if you qualify for 3pm check-out time in our low season.

Upon departure please make sure that all windows are closed and that the property is securely locked up. 

Bed Linen, Towels, Dishcloths, washing up liquid and toiletries

The cost of linen is included in our rates.

We provide one hand towel per cottage. Bath towels can be provided at a cost of R40.00 per towel.  Please let us know when doing the booking if you will be needing towels.

We do not provide dishcloths and washing up liquid.  Please remember to bring your own.

We provide one toilet roll and one small bar of soap only.  Please remember to bring enough toilet rolls and soaps for the duration of your stay.

Accidents/breakages

We fully understand that accidents/breakages happen, if any occur please let us know so that we can rectify it before the property  is re-let.  The cost of the item will be deducted from your breakage deposit. 

Seaside Cottages  reserves the right to terminate any letting without recompense if damage is being caused to the property or disturbance to any person in the vicinity. The right to enter Seaside Cottages  is reserved in connection with these circumstances.

Wifi

Wifi vouchers can be purchased from cottage 33 or online at www.wysjounet.co.za

Pets

Pets are strictly not allowed.

Smoking

No smoking is allowed in any of our cottages

Parking

There is one parking bay per cottage for guests only.  Each cottage will be allocated a parking bay.  Please note that the bay number may not always match your cottage number.  Please do not park in front of garages unless stated otherwise. In the event of our Guests having day visitors we ask them to please park in the visitors parking.

Garages are available on request, at a rate of R70per night in Low/Mid season and R80per night in High season.

Launderette

We have an onsite launderette with coin operated machines.

Tents

No tents are allowed to be pitched at Seaside Cottages

Air conditioning

None of our cottages are equipped with air conditioning units

Complaints

Every care is taken to ensure that our cottages are presented to our guests to a high standard. Should you find on arrival that there is a problem, or cause for complaint, please let us know immediately. Every effort will be made to rectify the problem. It is frustrating for all parties if we hear about the problem after your holiday than rather being told while you are staying with us as the problem could have been solved had we known at the time. We value every booking and want all visitors to enjoy their holidays and to return to Seaside Cottages.