FAQ

Frequently Asked Questions (FAQ) about Seaside Cottages

Q: What time can I check in?

Check-in time is at 14:00 (2 pm)

Please do not arrive earlier than 14:00. Seaside Cottages needs time to prepare your accommodation. If you expect to arrive later than your specified arrival time, please let us know via email or phone. We can then make alternative arrangements.

Q: Where do I get my keys?

Collect your keys from our office (cottage 12).  Please bear in mind that our offices close at 5 pm.

Q: What time must I check out?

Please evacuate your cottage by 10 am on the day of departure. Seaside Cottages staff can then prepare it in time for the next guests.  Please ensure that all windows are closed and that the property is securely locked up upon your departure. 

Q: What do I need to bring to my cottage?

• We supply all linen and one hand towel per cottage. We can provide bath towels for R40.00 per towel.  Please let us know if you will need towels when you book.
• We provide 1 x toilet roll, a small dishwashing liquid, a washcloth and a tea towel.  You should bring items such as refuse bags, toilet paper, etc.

Q: What happens if I break something accidentally?

We fully understand that accidents/breakages do happen. Please let us know so that we can rectify this before the cottage is re-let.  Seaside Cottages deducts the item's cost from your breakage deposit. 

Q: Is there Wi-Fi?

Yes. Most, but not all, of the cottages have Wi-Fi. Please enquire when you book.

Q: Can I bring my dog?

No. Pets are strictly prohibited.

Q: Is there safe parking?

Yes. Seaside Cottages provides one parking bay per cottage for guests only.  Please note that the bay number may not always match your cottage number.  Please do not park in front of garages unless stated otherwise. If our guests have day visitors, we ask them to please park in the visitors’ parking.

Garages are available on request, at R100 per night.

Q: Is there a laundry?

Yes. We have an on-site laundrette with a Zapper payment facility. There are clothes lines for towels or clothes. Do not hang any clothing outside of the cottage.   Some cottages have a washing machine.

Q: Is there air conditioning?

No.

Other Information

• No smoking in any cottage.  If we detect signs of smoking in the cottages, we will deduct R250 from your breakage deposit.
• No loud music (or parties) is allowed.  This is a quiet beach resort with permanent residents.  Anyone disregarding this rule will be asked to vacate their cottage and/or their breakage deposit will be withheld.
• No tents permitted.
• Please wash up your dishes before you leave. Please do not leave leftover food in pots and on plates and dirty dishes for our ladies to clean once you have left. 

Complaints

Seaside Cottages takes every step to ensure our guests’ comfort and satisfaction. We aim to ensure that our cottages are ready in accordance with our high standards.

If you find a problem on your arrival, or if there is any cause for complaint, please let us know immediately. We will make every effort to rectify the problem. It is frustrating for all parties if we hear about the problem after your holiday. Rather, tell us while you are staying with us. We can then solve the problem together. We value every booking, and we would like all our visitors to enjoy their holidays and return to Seaside Cottages.

Contact us today for more information.

Check out the Cottages Page and find a cottage that suits your holiday needs!

[Seaside Cottages reserves the right to terminate any letting without recompense if damage is caused to the property or disturbance to any person in the vicinity. The right to enter Seaside Cottages is reserved in connection with these circumstances.]